All tsrete.com standard shipping rates and policies apply to all items when shipped to the United States, Canada, Australia, United Kingdom, Europe, Israel, New Zealand, Singapore, including free shipping on qualifying orders【Orders over $69】,For other countries, please contact our customer service before placing the order.
Our warehouse address is: 15350 Stafford st,City of Industry, CA 91744
A.The time frame of order delivery is divided into two parts:
●Processing time: 2 - 3 business days
Delivery to the USA in 3-5 days
Delivery outside the USA 6-15 days
Ownership, Terms, and Risk
We will dispatch the order within two to three business days EXCEPT your pre-order(s). Please make sure your address details are correct as once the parcel is on its way we cannot redirect it. It is your responsibility to check and verify.
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2)The shipping time does not include a 1-3 day processing period required to process your order from the date your order is placed and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.
Check Your Order and Shipment
You can track your order after an email confirmation has been sent to you. You can easily check the order via the online tracking page.
Normally if the orders have been shipped out (you have received the tracking number or your order status is completed), your orders cannot be canceled.
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send products daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.